Terms and Conditions

Orders, for tax reasons, cannot be modified. You have the possibility to cancel your order by writing an e-mail to the address info@roial.it, inserting as the subject: “ORDER CANCELLATION ID (order number)”. Please note that the package must not be being shipped.

The e-mail must reach us by 12:00 noon on the working day on which the package will be shipped (the same day for orders received before 12:00, the next day for orders received after 12:00).

For tax purposes, indirect e-commerce transactions are similar to mail order sales and, therefore, are not subject to the obligation to issue invoices as provided for by Article 22 of Presidential Decree no. 633 of 1972, nor to the obligation of certification by issuing a receipt or tax receipt pursuant to Article 2, letter oo), of Presidential Decree of 21 December 1996, no. 696, if the customer needs an invoice, he must request it at the time of ordering.

The data provided will be processed in accordance with the directives of the GDPR 2016/679. The privacy and cookie policies are visible in every page foot of the site, in case you missed these are the links: Privacy Policy – Cookie Policy.

Prices and descriptions of the products are subject to change without notice, the purchase price for each individual product is the same as the one displayed at the time of order confirmation.

We recommend keeping all products out of the reach of children. Ro.ial srl declines any responsibility for damage to things or people caused by the incorrect or improper use of the products, do not ingest.

YOU CAN REQUEST THE INVOICE DURING THE CHECKOUT PHASE IN THE NOTES SECTION